The FAQs component is used to present frequently asked questions in a clear, structured, and easy-to-scan format. It helps users quickly find answers without overwhelming them with long content, improving comprehension and reducing the need for additional support.
Purpose
Answer common user questions
Reduce support requests
Clarify services, processes, or policies
Present expandable content in a compact layout
FAQs are ideal for service pages, help sections, onboarding flows, and informational content.
Component Structure
Each FAQ item consists of:
Question header – clickable area containing the question text
Toggle indicator – icon or arrow indicating expand/collapse state
Answer content – hidden by default and revealed when selected
Accessibility Guidelines
FAQ headers must be keyboard focusable
Use appropriate ARIA roles (button, aria-expanded)
Ensure focus states are clearly visible
Expand/collapse behavior must work with keyboard and screen readers
Responsive Behavior
FAQ items stack vertically on all screen sizes
Touch targets remain large and accessible on mobile
Animations remain smooth and do not disrupt content flow
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